SolivioHow refunds are approved
After an authorised return arrives, we inspect the product, accessories and battery condition. We normally communicate approval or a clear issue within 5 business days. Statutory remedies for faulty or misdescribed goods are not reduced by this inspection.
Refund method and timing
Approved refunds are sent to the original payment method in USD. We initiate them promptly; the payment provider or bank may take a further 5–10 business days to post the credit. We do not issue store credit in place of money unless the customer expressly chooses it.
Refund amount
Eligible goods are refunded at their paid product price. Original standard delivery is refunded where required by applicable consumer law. Express upgrades, import duties paid to authorities, unapproved return postage and value lost through handling beyond reasonable inspection may be excluded where law permits.
Cancellations and subscriptions
If an order is cancelled before dispatch, we attempt a full payment reversal. Membership cancellation prevents the next renewal but does not retroactively refund a used current period. Duplicate or unauthorised charges should be reported immediately for investigation.
Missing or failed refunds
If the stated processing period has passed, first check the original payment account, then contact the bank or payment provider. If the credit is still absent, email support@custtomsolarmk.shop with the order email and date of our refund notice.
If you need this policy in another accessible format, contact customer support.