Shipping & Delivery Policy

Worldwide destinations

We ship to many worldwide destinations shown at checkout. Service remains subject to carrier access, lawful trade controls and product-specific battery rules. If a destination cannot accept an item, we will contact you before dispatch and refund any unavailable item.

Shipping cost and USD threshold

Worldwide standard shipping is free when the merchandise subtotal is $75 USD or more. Below $75, standard shipping is $9 USD. The checkout summary displays the shipping amount before payment.

Processing and delivery timing

In-stock orders normally leave fulfilment within 1–2 business days. Typical standard delivery after dispatch is 5–12 business days to major destinations and 7–21 business days to remote or cross-border areas. These are estimates, not guaranteed arrival dates.

Weather, customs review, peak periods, strikes, carrier access and battery routing can extend delivery. Tracking is sent when available.

Lithium and battery restrictions

Products with lithium cells may require surface routing, specialised air handling or exclusion from remote, military, island or post-office-box destinations. We comply with carrier battery rules and will not misdeclare contents. NiMH products may also face destination controls.

Customs, duties and taxes

Checkout charges the product and stated shipping amount. Unless checkout expressly includes destination taxes, the recipient is responsible for customs duty, import VAT, brokerage or destination fees charged by the relevant authority. Refusing a parcel for unpaid import charges may reduce the refund by unrecoverable return and customs costs where law permits.

Addresses, tracking and delivery issues

Customers must provide a complete deliverable address and reachable phone. Contact us promptly before dispatch to request a change. If tracking is stalled, marked delivered but missing, damaged or returned, contact support@custtomsolarmk.shop with the order email and tracking reference so we can investigate with the carrier.